The School is obligated to consider student complaints under University Regulation XVIII: Student Complaints Procedure

Raising a concern locally

Students might find it helpful to read the guidance about raising a concern (in 1MedInfo).

Students may wish to discuss general issues in the first instance with student reps who can take the matter to the Staff/Student Assurance Committee for open discussion or, alternatively, express their views to the Associate Programme Director for Student Experience for the Programme (see Contacts).

Students who have complaints about particular aspects of the teaching or administration of the Programme can and should, in the first instance, discuss the matter informally with their academic lead (see Contacts).

Please be assured that complaints made about staff are treated seriously and students who are not happy with the way they have been treated should report incidents as they happen, providing specific details of what has occurred. A complaint can be dealt with more swiftly and effectively if reported in a detailed and timely manner.

Informal Complaints (Stage 1)

If a student feels that the issue has not been satisfactorily resolved locally within the programme, they may submit an Informal Complaint Form (Stage 1). Note that where complaints relate to aspects of placement delivery, the School may refer to the Dean of the student’s allocated Clinical Education Campus for investigation and response.

Formal Complaints (Stage 2)

If, after an informal complaint has been raised, the student considers that insufficient or inappropriate action has been taken by the MBChB Programme team or School of Medical Sciences to resolve the situation, they can make a Formal Complaint (Stage 2) by completing a Complaints Form and submitting it to the Faculty of Biology, Medicine and Health Appeals and Complaints team.

You should note that:

• Students should aim to submit the Formal Complaint within 40 working days from the date the issue arose.
• Complaints must, as far as possible, be pursued within the Programme in the first instance through Raising a Concern and submitting an Informal Complaint.
• Marks cannot be altered by any committee or by an appeal.
• Appeals against the academic judgement of University staff or professional judgement of clinical/academic professionals are not permitted.

If, after completing the full process within the University, you are still not satisfied, you are entitled to take your complaint to the Office of the Independent Adjudicator. Details about how to do this will be provided to you at the appropriate time.

Further information on the formal complaints procedure is available via the University’s webpages: Regulations – a Basic Guide to Student Complaints.

Please also read: University Complaints Procedure

Academic Appeals

For information on the Academic Appeals process please read: Academic Appeals